Who we are

This platform is a community-run, 100% free matrimonial service for serious, practicing Muslims seeking a halal Nikah. This policy explains what information we hold about you, why we hold it, and what you can ask us to do with it. Support is available through the ticket form in the app.

What we collect

Account information you give us (email address, password held in encrypted form, account status), profile information you enter (for example name, age range, location, occupation, education, bio, and profile photographs), messages you exchange with other members, wali and guardian records where a wali has been appointed, and support conversations.

How we use your information

We use your information to operate the service: creating and verifying your profile, showing you profiles of other members, delivering messages, enforcing our community rules, responding to support requests, and keeping the platform secure. We do not sell your personal data and we do not share it with advertisers.

Contact details and privacy by design

Contact details are not published on your profile. Members cannot see your phone number, email address or full address unless a contact or meeting request has been accepted, and the release is recorded. An accepted release lasts 14 days and then locks again automatically. Where a member views another member, only Wali details are shown, never personal contact details. Where a wali has been appointed, their details are shown instead of the member's own. Free-text profile fields are visible to members, so please do not enter private contact details there. Photographs are never shown on the browse page, and are only visible to another member after a photo request has been accepted, for 14 days.

Photo policy

Sisters do not upload photos. Brothers may have private photos. A sister can send a photo request to view a brother's private photos; the request expires after 3 days if it is not answered, and once accepted she can view them in-app for 14 days. Photos are never shown on the browse page or before acceptance.

Chat and requests

Chat is a standalone request type. Once a chat request is accepted, in-app messaging unlocks for 14 days. Meeting, contact, and chat requests are time-limited to keep momentum. Direct sharing of phone, email, or social handles in chat is blocked. All messages are moderated for respectful, halal communication.

Verification and moderation

We do not verify profiles, documents, or identity. The accuracy of the information you enter is your responsibility. If we notice false, misleading, or inappropriate information, or receive credible reports, we may take action such as removing content, suspending the account, or deleting the account. Reported profiles and flagged accounts are reviewed by our team, and three unique reports auto-suspend an account. You can withdraw a profile from public view at any time, and you can ask us to delete content we are not required to retain.

Account deletion

You can delete your account permanently from your profile settings. This hard-deletes your profile, chats, requests, and photos. Deleted accounts are removed from search and browsing, and we do not return, share, or provide a copy of your data after deletion.

Your rights

You control your own information. You can edit or correct anything in your profile at any time, withdraw your profile from public view, and delete your account permanently. If you believe something on your profile is wrong, or you have a privacy concern, raise it through the support ticket form in the app and we will respond within 30 days. Please note that we do not provide copies of member data, and we do not return, share, or hand over any information about other members to anyone.

Cookies

We use cookies only where they are strictly necessary to make the site work. These keep you signed in and remember basic page state such as whether a menu is open. We do not use analytics or tracking tools, we do not build a profile of your browsing, and we do not use advertising cookies.

Security

Data is transmitted over HTTPS. Access to member data is restricted to those who need it to operate and moderate the platform. No system is perfectly secure, so please choose a unique password and do not share it with anyone, including anyone claiming to be from this platform.

Children

This platform is for adults aged 18 or over. We do not knowingly collect data from anyone under 18. If you believe a minor has used the service, report it through the support ticket form and we will remove the account.

Changes

We may update this policy as the service changes. The current version is always published on this page.